FREQUENTLY ASKED QUESTIONS


How can I place an order?

Step 1: Add items to the cart by clicking add to cart on the respective product page.

Step 2: To see all items in the cart, click on the cart icon at the top of each page.
To complete your order, click on proceed to checkout and enter all shipping details.
To review your order and your shipping details, click preview order.

Step 3: To place your order, click on place order.
After placing your order, you will receive a confirmation email within a few minutes.

We ship within 2 working days. Delivery time is about a week.


How can I pay?

Option 1:by bank transfer to our account (Commerzbank).
Details will be provided by email after placing your order.

Option 2: by PAYPAL.
The PAYPAL link will be shown after placing your order.
You have several options to transfer to our PAYPAL account:
a) using your own PAYPAL account.
b) by bank transfer. Click the PAYPAL link and then chose to pay without PAYPAL account.
c) by credit card (MasterCard, American Express, VISA). Click the PAYPAL link and then chose to pay without PAYPAL account.

Payment is due 14 days after receiving your item(s).


When do you ship?

We ship within 2 working days using DHL.

We ship from Germany.

Please note: the relevant shipping address is the one you provide on our website (and not the address that might be linked to your PAYPAL account).


How do you calculate shipping costs?

Shipping within the European Union/UK is 14,99 EUR per order. Shipping is free from 100 EUR.


Taxes

All prices include the mandatory legal taxes (currently the value added tax is 19%).


Returns and refunds

If you do not like a product, return the product and receive a refund of the product price.
Shipping costs are only refunded if you return all products.

We have a 30 day return policy.


Other questions

In case of any questions, feel free to send us an email: sales@santa-ana.co.uk




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